[CN] Without Packing Bags or Wooden Crates, HongMingDa Worldwide Logistics Helps Customer Solve the Issue Jun 13, 2024
"Mr. Yang, please negotiate with SQ Airlines regarding that air cargo shipment from Shenzhen to the Maldives. My shipment has been transiting in Singapore for 4 days and hasn't moved forward." As soon as I heard this, I became anxious. Normally, the air shipment from Shenzhen to the Maldives takes only a few days, but it had been stuck in Singapore for 4 days; the airline must be crazy.
I contacted MIKEY, the business manager of HongMingDa Worldwide Logistics, to understand why the air cargo shipment from Shenzhen to the Maldives was transiting in Singapore for 4 days. MIKEY said I only had half of the information. The client's air shipment from Shenzhen to the Maldives consisted of packaging materials, totaling 50 boxes, with a total weight of 350 kg and a total volume of 2.5 cubic meters. Among them, 3 boxes weighed 70 kg each. We had asked the client to use packing bags or wooden crates, but the client refused, saying their boxes were very sturdy. However, when the cargo was being handled in Singapore, the bottom tape of these 3 heavy boxes broke due to insufficient strength, and all the packaging materials scattered. The airport staff had to find new boxes for repackaging, causing the shipment to miss the flight.
The client complained, saying how difficult it could be to find new boxes. Normally, foreign handling speeds are not as straightforward as we might think in China. When such an incident occurs at an airport, they need to file a report to their superiors and temporarily move the cargo to an internal warehouse. Because they couldn't quickly find suitable boxes, they couldn't arrange transportation. Despite HongMingDa Worldwide Logistics' operations team pushing SQ Airlines daily, the airline had to follow its procedures and informed us in advance that additional costs would be incurred, including temporary handling fees, warehouse fees, transportation fees, box fees, and compensation for the losses caused. After patiently explaining the specific handling details at the airport to the client, they understood the situation.
After understanding the whole story, I didn't urge the airline anymore. The business manager of HongMingDa Worldwide Logistics had already pressed the operations manager of SQ Airlines and promised that the shipment would be arranged to fly out on the 5th day, and we had already received the flight information.
Regarding the problems and losses incurred, HongMingDa Worldwide Logistics couldn't change what had happened. For this air shipment from Shenzhen to the Maldives, we organized relevant personnel to review and summarize the experience. In the air transportation process, any box exceeding 25 kg should be packed in bags or wooden crates to avoid such issues. Clients shouldn't take chances; otherwise, Worldwide Logistics problems could cause significant losses.
If you have air cargo from Shenzhen to the Maldives, feel free to try our service. Our operators have over 5 years of experience, and in urgent situations, we communicate directly via international long-distance calls.
